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REFUNDS & RETURNS

Return Policy

 

All sales are final; however, exceptions can be made in some cases. Return authorizations will be made on a case-by-case basis. Returned items may be subject to a restocking fee, deducted from the issued refund. Original shipping charges are non-refundable. Additionally, if a return is authorized, arrangements and costs of return shipping will be the responsibility of the customer.

 

Exchange Policy

 

Your crystal items are randomly selected. Due to the organic nature of crystals, exact size, color, pattern and weight will vary. We do not provide exchanges. This is because our inventory is always changing. 

 

Damaged Items

 

We take great care in safely packaging your order so that it arrives to its destination in perfect condition. Stella Lumen Crystals is not responsible for items damaged while in transit to buyer. Please refer to USPS websit to open a claim for damaged items: https://www.usps.com/help/claims.htm

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